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jtel Portal WIKI
Statistics
Statistics - KPIs
ACDB - ACD Group KPIs
Page Information
Title:
ACDB - ACD Group KPIs
Author:
jtel Support
2021-02-18
Last Changed by:
jtel Support
2021-03-09
Tiny Link:
(useful for email)
https://wiki.jtel.de/x/VROKAQ
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jtel Portal WIKI (1)
Page:
AcdB - AcdAverageNumberAgents_Group
Hierarchy
Parent Page
Page:
Statistics - KPIs
Children (61)
Page:
AcdB - AcdAverageNumberAgents_Group
Page:
AcdB - AcdGetAgentAnsweredCalls_Group
Page:
AcdB - AcdGetAgentAutoLogOff_Group
Page:
AcdB - AcdGetAgentAutoLogOffBusy_Group
Page:
AcdB - AcdGetAgentAutoLogOffDaemon_Group
Page:
AcdB - AcdGetAgentAutoLogOffNoAnswer_Group
Page:
AcdB - AcdGetAgentBusyCalls_Group
Page:
AcdB - AcdGetAgentCalls_Group
Page:
AcdB - AcdGetAgentLoginCount_Group
Page:
AcdB - AcdGetAgentLoginTime_Group
Show all...
Page:
AcdB - AcdGetAgentLoginTimeMax_Group
Page:
AcdB - AcdGetAgentNoAnsweredCalls_Group
Page:
AcdB - AcdGetAgentTotalTimeCalls_Group
Page:
AcdB - AcdGetAnsweredCallsAgent_Group
Page:
AcdB - AcdGetBreakingCountAgent_Group
Page:
AcdB - AcdGetBreakingDurationAgent_Group
Page:
AcdB - AcdGetBreakingDurationAgentMax_Group
Page:
AcdB - AcdGetBusyCallsAgent_Group
Page:
AcdB - AcdGetCallBackCalls_Group
Page:
AcdB - AcdGetCalls_Group
Page:
AcdB - AcdGetEnquiryCountAgent_Group
Page:
AcdB - AcdGetEnquiryDurationAgent_Group
Page:
AcdB - AcdGetEnquiryDurationAgentMax_Group
Page:
AcdB - AcdGetGroupCalls_Agent
Page:
AcdB - AcdGetHangupsBeforeQueue_Group
Page:
AcdB - AcdGetHangupsQueue_Group
Page:
AcdB - AcdGetInServiceCallsByParam_Group
Page:
AcdB - AcdGetInServiceCallsByParam_Group_QueueStart
Page:
AcdB - AcdGetInTimeHangupCalls_Group
Page:
AcdB - AcdGetNoAnswerCallsAgent_Group
Page:
AcdB - AcdGetParallelCallsMax_Group
Page:
AcdB - AcdGetPostCallCount_Group
Page:
AcdB - AcdGetPostCallCountAgent_Group
Page:
AcdB - AcdGetPostCallCounter_Group
Page:
AcdB - AcdGetPostCallDurationAgent_Group
Page:
AcdB - AcdGetPostCallDurationAgentMax_Group
Page:
AcdB - AcdGetPostCallTotalTime_Group
Page:
AcdB - AcdGetQueueLeaveOtherCallsByGroupEndReason_Group
Page:
AcdB - AcdGetQueueLeaveVoiceMailCallsByGroupEndReason_Group
Page:
AcdB - AcdGetQueueNoImmediateDiestributelCalls_Group
Page:
AcdB - AcdGetQueueTotalCalls_Group
Page:
AcdB - AcdGetRingingCalls_Group
Page:
AcdB - AcdGetRingingDuration_Group
Page:
AcdB - AcdGetRingingDurationAgent_Group
Page:
AcdB - AcdGetRingingDurationAvg_Group
Page:
AcdB - AcdGetRingingDurationMaxAgent_Group
Page:
AcdB - AcdGetRingingIncomingDuration_Group
Page:
AcdB - AcdGetRingingIncomingDurationAvg_Group
Page:
AcdB - AcdGetRuleBeforeQueueOthersCallsByGroupEndReason_Group
Page:
AcdB - AcdGetRuleBeforeQueueVoiceMailCallsByGroupEndReason_Group
Page:
AcdB - AcdGetShortHangupsQueue_Group
Page:
AcdB - AcdGetTalkingDurationAgent_Group
Page:
AcdB - AcdGetTalkingDurationAgentMax_Group
Page:
AcdB - AcdGetTotalAgents_Group
Page:
AcdB - AcdGetTotalOtherCalls_Group
Page:
AcdB - AcdGetTotalServiceCalls_Group
Page:
AcdB - AcdGetTotalTimeHangupCalls_Group
Page:
AcdB - AcdGetTranferredCalls_Group
Page:
AcdB - AcdGetVoiceMailCalls_Group
Page:
AcdB - AcdGetWaitingTimeLongHangup_Group
Page:
AcdB - AcdGetWaitingTimeTotalAnswered_Group
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Recent Changes
Time
Editor
2021-03-09 01:11
jtel Support
View Changes
Content imported from a Scroll Translations translation file.
2021-02-26 17:34
jtel Support
View Changes
2021-02-26 16:44
jtel Support
View Changes
2021-02-26 16:39
jtel Support
View Changes
2021-02-26 16:33
jtel Support
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Outgoing Links
External Links (1)
https://jtelgmbh.atlassian.net/wiki/spaces/JTEL/pages/37906…
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