AcdB - AcdGetTotalTimeHangupCalls_Group
Criteria Used (see also AcdB - ACD Groups KPIs) | Description |
|---|---|
acdb.AcdGroupEndReasonsID IN ( 1, 2, 3, 4 ) a.bCallerHangup = 1 acdb.dtAgentConnect IS NULL acdb.bOutbound = 0 | The total number of inbound calls that entered an ACD group within a particular time slice and were hung up by the caller before reaching an agent. See also Value Reference - AcdGroupEndReasons |