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Welcome to the jtel Portal WIKI!

This is the new jtel Portal WIKI! We will be keeping this space up to date with new documentation and information on the jtel Portal which will go above and beyond the online help and offline documentation.

You can view the WIKI in German or in English. The actual language you will see depends on your browser settings.

Recently Added Feature Highlights

Release 3.27

New modern icons for IVR in this release.

New wallboard tiles and columns - see the release notes for Release 3.27.

Release 3.26

New CRM Integration - Brainformatik CRM+ Integration - see CRM+ Integration.

Call Flow - new server side REST GET functions available at various points in the ACD call flow enables integration of more backend systems.

Release 3.25

New reporting documentation and report technical IDs / WIKI Links - see Statistics - Reports.

Teams connector now supports updating of PBX users table for monitoring other non ACD users.

New feature "Automatic Agent Greeting" to play a pre-recorded greeting when agents receive calls.

Release 3.24

New Integration - SAP C4C Integration.

Release 3.23

New IVR Object Recording Opt-Out.

New IVR Object Re-Enter ACD.

Release 3.22

New Variables for Mini-Client EXE Calls - see Mini Client Settings.

Release 3.21

Extension to the REST API for ACD Events - siehe AcdEvents REST API - AcdEvent Functions.

Reports are executed in the background - siehe Release 3.21.

Release 3.20

New Feature Minimum Agent Count with Agent Warning on Logout - See Release 3.20


New IVR Object - Users Profiles Runner

New IVR Object - Input Menu DTMF Variable List

Extended IVR Object functionality in object - User Search.

Release 3.19

Chat Server - Support for Attachments (PDF, Video, Audio, Images, Emoticons) added.

WhatsApp Connector - Additional channel for chat server.

Copyright and Disclaimer


Despite all efforts, errors can never be totally eliminated, and we are grateful for any comments received which help us improve the material on this site.

jtel GmbH does not warrant the accuracy, adequacy, completeness or applicability of any of the material on this website for any purpose. jtel recommends seeking professional advice before using or acting on any material on this website.

This wiki contains information on jtel Systems which may be installed on premise, or hosted in a private or public cloud. Not all information published here can be applied to all deployment scenarios. Please check with your operator for details of actually supported features.

Any information on this site is subject to change without notice.


The copyright on all materials published on this website is owned by jtel GmbH, Valentin-Linhof-Str. 2, 81829 Munich, Germany, unless otherwise indicated.

All rights reserved. The material may not be reproduced or distributed, in whole or in part, without the prior written permission of jtel GmbH. 



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