BasePortalURL

URL of the system.

Format: http(s)://[loadbalancer]:[port]/CarrierPortal/mclogin/[Reseller UID]/[Client UID]

The ID of the button which is to be clicked automatically to perform the status change when the client starts.

M:acdStatusButton_1 corresponds to Logged out

M:acdStatusButton_2 corresponds to calls and media

M:acdStatusButton_3 corresponds to pause

Note: The status change is performed as soon as the corresponding button can be "found" by the application. This may also only happen after the user himself has logged in with his user name and password.

The ID of the button to be clicked automatically to change the status when closing the application.

M:acdStatusButton_1 corresponds to Logged out

M:acdStatusButton_2 corresponds to calls and media

M:acdStatusButton_3 corresponds to pause

M:acdStatusButton_ followed by the ID of the AcdAgentStatus to be used

The ID of the button to be clicked automatically to perform the status change on screen lock.

M:acdStatusButton_1 corresponds to Logged out

 M:acdStatusButton_2 corresponds to calls and media

M:acdStatusButton_3 corresponds to pause

The ID of the button to be clicked automatically to change the status when the screen is unlocked.

M:acdStatusButton_1 corresponds to Logged out

M:acdStatusButton_2 corresponds to calls and media

M:acdStatusButton_3 corresponds to pause

The ID of the button to be clicked automatically to change the status when the screen is unlocked.

M:acdStatusButton_1 corresponds to Logged out

M:acdStatusButton_2 corresponds to calls and media

M:acdStatusButton_3 corresponds to pause

The ID of the button to be clicked automatically to change the status when the screen is unlocked.

M:acdStatusButton_1 corresponds to Logged out

M:acdStatusButton_2 corresponds to calls and media

M:acdStatusButton_3 corresponds to pause

The ID of the button to be clicked automatically to change the status when the screen is unlocked.

M:acdStatusButton_1 corresponds to Logged out

M:acdStatusButton_2 corresponds to calls and media

M:acdStatusButton_3 corresponds to pause

ID of the button to be clicked automatically to change the status when the screen is unlocked.

M:acdStatusButton_1 corresponds to Logged out

M:acdStatusButton_2 corresponds to calls and media

M:acdStatusButton_3 corresponds to pause

The ID of the button to be clicked automatically to change the status when the screen is unlocked.

M:acdStatusButton_1 corresponds to Logged out

M:acdStatusButton_2 corresponds to calls and media

M:acdStatusButton_3 corresponds to pause

ID of the button to be clicked automatically to change the status when the screen is unlocked.

M:acdStatusButton_1 corresponds to Logged out

M:acdStatusButton_2 corresponds to calls and media

M:acdStatusButton_3 corresponds to pause

de-DE,de

en-GB,en

fr-FR,fr (Portal Release 3.09 from 13.09.2017 - currently only available in this release)

Integer values, sensible range approx. 300 to 500.

Value 0 is also possible.

Sets the width of the mini Client.

Value 0 will allow the client to remember the previous width during last usage. Upon reopening, it will return to the previously used size.

Bitmask: combination of 1 = DisableGpuAcceleration, 2 = SetOffScreenRenderingBestPerformanceArgs, 4 = WindowlessRenderingEnabled

For example 3 = DisableGpuAcceleration AND SetOffScreenRenderingBestPerformanceArgs.

The settings for the CEFSharp Engine. Some settings have an effect on the client's ability to run in terminal server environments, for example, Citrix.

The following excerpts from the documentation for the CEFSharp Engine come into play:

DisableGpuAcceleration
Set command-line argument to disable GPU Acceleration, this will disable WebGL.

SetOffScreenRenderingBestPerformanceArgs
Set command-line arguments for best OSR (Offscreen and WPF) Rendering performance This will disable WebGL, look at the source to determine which of the flags best suite your requirements.

 
WindowlessRenderingEnabled 
Set to true (1) to enable windowless (off-screen) rendering support. Do not enable this value if the application does not use windowless rendering as it may reduce rendering performance on some systems.

Ignores the certificates when connecting to the Exchange.

Value that defines the hotkey, see https://msdn.microsoft.com/en-us/library/system.windows.forms.keys(v=vs.110).aspx for allowed values

"None" is used to define no modification to the hotkey. For example, None.F2 corresponds to the function of key F2 alone.

The key combination to activate the hotkey function.

AdditionalHotkeys1

AdditionalHotkeys2

AdditionalHotkeys3

AdditionalHotkeys4

Value that defines the hotkey, see https://msdn.microsoft.com/en-us/library/system.windows.forms.keys(v=vs.110).aspx for allowed values

"None" is used to define no modification to the hotkey. For example, None.F2 corresponds to the function of key F2 alone.

With these four settings, up to four additional hotkeys can be defined.

For example:

<value name="AdditionalHotkeys1" type="String">None.F8</value>

This registers a hotkey on F8.

When this button is pressed, the system searches for a Javascript file in the mini client directory with the name of the hotkey + ".js".

For the above definition, the system looks for the file "None.F8.js".

This file is then executed.

Here is an example file with which you can perform a status change to "Calls and Media" (status 2):

(function ($) {
    console.log("javascript-shortcut-hotkey<{0}>");

    var clickSpecificFunction = function (elemType, elemId) {
        $(elemType).each(function (i, el) {
            var elm = $(el);
            var id = elm.attr('id');
            if (!id) return;
            if (id === elemId) {
                console.log("javascript-shortcut-hotkey - found element " + id);
                elm.click();
                return true;
            }
        });
        return false;
    }

    clickSpecificFunction('a', 'M:acdStatusButton_2');
})(window.ice.ace.jq);

"OK"

A list of allowed protocol handers which will be processed by the mini client.

Links in the mini client which are provided by the CRM URL, for example, will be opened using the standard protocol handler on the client machine if they are specified in this list. 

For example, if your CRM system supports URLs of the type mycrm://xxx then by specifying mycrm as one of the allowed protocols, the mini client will locally call the protocol handler for the mycrm URL. Protocols which are not specified here, apart from the mailto protocol, will not be opened. 

AutomaticEXECall

AutomaticEXECallCommand

AutomaticEXECallParameters

Parameters that are passed to the .EXE file.
Allowed variables:

Register
Unregister (or empty)

Register theMiniclient as a handler of the specified URI schema protocol for external browsers (RFC5341).

When clicking on a link like <a href="tel:01234567890">01234 567 890</a> in an external browser, the Miniclient will be opened by the operation system and will make a call to this number.

Protocol. For example:

tel

or

callto

The protocol handler for which the Miniclient will be registered.

An additional parameter in the configuration file - UseWindowsPipes - has been introduced, to make the use of the command line dial functionality in a terminal server environment work:

AcdMiniClient.exe --dial <number>

The name of the public folder under which the contacts are stored. It is also possible to enter several folders separated by commas. For example:

"DevTestContacts, Subfolder1/DevTestContacts"

Note: If the contact folder is located in a subfolder, the entry looks like "SubfolderName/ContactFolderName".

If True and if no contact was found, a contact without country code (see parameter DefaultCountryCode ) is searched.

Background:

1. By default, Outlook stores the numbers with the country code and a space
   ( +49 891235689 ).
2. Under certain settings, it is possible to enter a number without country code
   ( 0891235689 ). These should also be found if necessary.

AssistantTelephoneNumber, BusinessTelephoneNumber, Business2TelephoneNumber, BusinessFaxNumber, CallbackTelephoneNumber, CarTelephoneNumber, CompanyMainTelephoneNumber, HomeTelephoneNumber, Home2TelephoneNumber,HomeFaxNumber, ISDNNumber, MobileTelephoneNumber, OtherTelephoneNumber, OtherFaxNumber, PagerNumber, PrimaryTelephoneNumber, RadioTelephoneNumber, TelexNumber, TTYTDDTelephoneNumber,

M:CallNumberForDotNet

The phone number is read from this field to open the contact in Outlook.

M:CallNumberForDotNet - Uses the service number for the popup

M:ANumberForDotNet - Uses the caller's number for the popup

Storage of information into a file. True Activates the storage.

A comma separated list of the ID's of the elements is entered here.

z.B. M:AcdAgentCallInfo,M:GroupNameForDotNet,M:CallNumberForDotNet

A comma-separated list of regular expressions. Rule with which the information is extracted from the fields that were entered under AdditionalInfoElementIDs.

Examples:

1.  ^.*[InsertedID=](.*[0-9]) Extracts the sequence of digits "123456" from the expression "Test 123 InsertedID=123546
    (.*) Extracts the complete character string from the tile

Zoom

Sets the zoom factor of the embedded browser (same function as zoom in the browser itself)

This setting does not exist in miniClient2. With the key combination CTRL + or CTRL - each agent can set the desired zoom for itself. (Or CTRL *Mouse wheel down/*up)