AcdB - AcdGetRingingCalls_Group
Criteria Used (See Also AcdB - ACD Groups KPIs ) | Description |
|---|---|
SUM( IF( b.dtCallConnect IS NOT NULL, 1, 0) ) acdb.bOutbound = 0 | The amount of time the phone line of the current agent rang in the ACD group(s) in which he was logged in within a particular time slice. |