AcdB - AcdGetNoAnswerCallsAgent_Group

Criteria Used (See Also AcdB - ACD Groups KPIs )

Description

acdb.bOutbound = 0

AND ( b.CONNRES NOT IN (1, 3, 4, 5, 6) OR ( b.CONNRES = 1 AND acdb.dtAgentConnect IS NULL ) )

All inbound calls routed to the ACD group(s) in which the current agent was logged in and that were not connected to the him within a particular time slice because

  • the destination did not answer the telephone or

  • an error occurred when calling the destination or

  • the destination number was blocked in the restricted numbers table. The call was not made..

See also Value Reference - CONNRES

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