AcdB - AcdGetRingingDurationMaxAgent_Group
Criteria Used (See Also AcdB - ACD Groups KPIs ) | Description |
|---|---|
max (b. dtCallConnect - b.dtCallStart) acdb.bOutbound = 0 | Maximum duration of ringing time on the phone line of the current agent in the ACD group(s) in which he is logged in within a particular time slice. |