AcdB - AcdGetCalls_Group
Criteria Used (see also AcdB - ACD Groups KPIs) | Description |
|---|---|
acdb.bOutbound = 0 | The total number of inbound calls which entered an ACD group within a particular time slice. |
Overview
Content Tools
Criteria Used (see also AcdB - ACD Groups KPIs) | Description |
|---|---|
acdb.bOutbound = 0 | The total number of inbound calls which entered an ACD group within a particular time slice. |