AcdB - AcdGetHangupsQueue_Group

Criteria Used (see also AcdB - ACD Groups KPIs)

Description

acdb.bOutbound = 0

a.bCallerHangup = 1

acdb.dtGroupEnd IS NOT NULL

acdb.dtQueueStart IS NOT NULL

acdb.dtAgentConnect IS NULL

The total number of inbound calls which entered a group within a particular time slice and which were hung up in the queue by the caller.

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