AcdB - AcdGetRuleBeforeQueueOthersCallsByGroupEndReason_Group
Criteria Uses (see also AcdB - ACD Groups KPIs ) | Description |
|---|---|
acdb.bOutbound = 0 acdb.AcdGroupEndReasonsID IS NULL or IN ( 100, 101, 102 ) acdb.AcdGroupActionTypesID IS NULL or NOT IN ( 3, 8, 10 ) | All inbound calls that entered the selected ACD groups within a particular time slice and leaved with either an unknown group reason, an AcdGroupEndReasonsID 100, 101, 102 or leaved with an unknown action type or without an AcdGroupActionTypesID 3, 8, 10. See also Value Reference - AcdGroupEndReasons and Value Reference - AcdGroupActionTypes |