AcdB - AcdGetPostCallCount_Group
Criteria Used (see also AcdB - ACD Groups KPIs) | Description |
|---|---|
acdb.bOutbound = 0 b.CONNRES = 1 b.PostCallInterval > 0 | The Total number post calls performed for all inbound calls to destination (b.CONNRES = 1) within an ACD group and a particular time slice. See also Value Reference - CONNRES |