Purpose

The purpose of CONNRES is to provide a quick result regarding the end of a call.

Note, when referring to destination, this can mean:

  • An agent called by the ACD

  • An external destination called by the ACD

  • A destination specified in a connect object in the IVR

  • An agent called from the dialler

  • A destination called from the dialler

In short, any destination called by the system whether as a result of an inbound call, or an outbound call (dialler or click to dial).

Values

The following values are defined:

CONNRES

Meaning Inbound Calls

Meaning Outbound

0

Caller Hangup

The caller hung up the telephone, before the call to the destination was initiated.

Outbound to number not used

The initiator (usually the agent) hung up the telephone, before the call to the destination was actually initiated.

1

OK

Successful call to the destination.

OK

Successful outbound call to destination.

2

No answer

The destination did not answer the telephone.

Number no answer

The called destination did not answer.

3

Busy

The called destination was busy.

Number busy

The called destination was busy.

4

Caller hangup

The caller hungup whilst the call to the destination was being made.

System aborted dial

The outdial was aborted.

5

ISDN cause

A reason other than busy was received from the called destination.

ISDN cause

A reason other than busy was received from the called destination.

6

Destination hangup

The destination hungup during the whisper prompt before caller and destination were connected.

Called party hangup before agent connected

The called destination hungup after answering but before the connection to the agent was made. This can be during a whisper announcement if one was configured.

7

Error

An error occurred when calling the destination.

Error

An error occurred when calling the destination.

8

OK, DTMF Hangup

Legacy, no longer supported.

Not used

9

OK, DTMF Disconnect

Legacy, no longer supported.

Not used

10

OK, Client Signal

Legacy, no longer supported.

Not used

11

Voice Mail

Legacy, no longer supported.

Not used

12

Number Blocked

The destination number was blocked in the restricted numbers table. The call was not made.

Number Blocked

The destination number was blocked in the restricted numbers table. The call was not made.

13

Agent to Agent Transfer

Legacy, no longer supported.

Not used

14

Agent to External Transfer

Legacy, no longer supported.

Not used

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