Purpose
The purpose of CONNRES is to provide a quick result regarding the end of a call.
Note, when referring to destination, this can mean:
An agent called by the ACD
An external destination called by the ACD
A destination specified in a connect object in the IVR
An agent called from the dialler
A destination called from the dialler
In short, any destination called by the system whether as a result of an inbound call, or an outbound call (dialler or click to dial).
Values
The following values are defined:
CONNRES | Meaning Inbound Calls | Meaning Outbound |
|---|---|---|
0 | Caller Hangup The caller hung up the telephone, before the call to the destination was initiated. | Outbound to number not used The initiator (usually the agent) hung up the telephone, before the call to the destination was actually initiated. |
1 | OK Successful call to the destination. | OK Successful outbound call to destination. |
2 | No answer The destination did not answer the telephone. | Number no answer The called destination did not answer. |
3 | Busy The called destination was busy. | Number busy The called destination was busy. |
4 | Caller hangup The caller hungup whilst the call to the destination was being made. | System aborted dial The outdial was aborted. |
5 | ISDN cause A reason other than busy was received from the called destination. | ISDN cause A reason other than busy was received from the called destination. |
6 | Destination hangup The destination hungup during the whisper prompt before caller and destination were connected. | Called party hangup before agent connected The called destination hungup after answering but before the connection to the agent was made. This can be during a whisper announcement if one was configured. |
7 | Error An error occurred when calling the destination. | Error An error occurred when calling the destination. |
8 | OK, DTMF Hangup Legacy, no longer supported. | Not used |
9 | OK, DTMF Disconnect Legacy, no longer supported. | Not used |
10 | OK, Client Signal Legacy, no longer supported. | Not used |
11 | Voice Mail Legacy, no longer supported. | Not used |
12 | Number Blocked The destination number was blocked in the restricted numbers table. The call was not made. | Number Blocked The destination number was blocked in the restricted numbers table. The call was not made. |
13 | Agent to Agent Transfer Legacy, no longer supported. | Not used |
14 | Agent to External Transfer Legacy, no longer supported. | Not used |