AcdB - AcdGetCallbackVoiceMailBooked_Group

Criteria Used (see also AcdB - ACD Groups KPIs)

Description

bOutbound = 0

AcdGroupActionTypesID in (8, 10, 11, 12)

bCallbackVoiceMailBooked in (0, 1)

All inbound calls which entered an ACD group within a particular time slice, which left the ACD group via an ACD group action of type 8 (Request Callback), 10 (Request Callback 2), 11 (Request Callback or Voice-Mail) or 12 (Request Callback 3) - whether the callback or voice mail was booked or not.

See also Value Reference - AcdGroupActionTypes .

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