AcdB - AcdGetAgentAnsweredCalls_Group

Criteria Used (see also ACD Groups KPIs (AcdB))

Description

acdb.bOutbound = 0

acdb.dtAgentConnect IS NOT NULL

b.CONNRES = 1

All inbound calls routed to the ACD group(s) in which the current agent was logged in and that were successful connected to the him within a particular time slice.

See also Value Reference - CONNRES

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