AcdB - AcdGetEnquiryCountAgent_Group
Criteria Used (See Also AcdB - ACD Groups KPIs ) | Description |
|---|---|
SUM( IF( b.dtEnquiryStart IS NOT NULL, 1, 0 ) ) WHERE acdb.bOutbound = 0 | The amount of enquiry calls made by the current agent in the ACD group(s) in which he was logged in within a particular time slice. |