AcdB - AcdGetQueueNoImmediateDiestributelCalls_Group

Criteria Used (see also AcdB - ACD Groups KPIs )

Description

acdb.bOutbound = 0

acdb.dtQueueStart IS NOT NULL

acdb.dtDistributeStart IS NULL

(acdb.dtDistributeStart - acdb.dtQueueStart) > ShortHangUpSeconds

All inbound calls which entered an ACD group within a particular time slice, where the caller waited inside the queue before an agent or the destination answered the call.

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