AcdB - AcdGetAnsweredCallsAgent_Group

Criteria Used (See Also AcdB - ACD Groups KPIs )

Description

acdb.bOutbound = 0

AND b.CONNRES = 1

AND acdb.dtAgentConnect IS NOT NULL

All inbound calls routed to the ACD group(s) in which the selected agent is logged in and that were successful connected to the selected agent within a particular time slice.

See also Value Reference - CONNRES

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