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jtel Portal WIKI
ACD
Configuring the ACD
Groups and Rules
Editing groups and creating rules
Page Information
Title:
Editing groups and creating rules
Author:
user-ea40d
2016-11-14
Last Changed by:
jtel Support
2024-01-28
Tiny Link:
(useful for email)
https://wiki.jtel.de/x/_QAF
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Incoming Links
jtel Portal WIKI (2)
Page:
Inboxes and edit e-mails
Page:
ACD Agent Home - Call Transfer
Hierarchy
Parent Page
Page:
Groups and Rules
Children (7)
Page:
Group Rule - Overview ACD callback and voicemail
Page:
Group Rule - Request Callback - Call Flow
Page:
Group Rule - Request Callback 2 - Call Flow
Page:
Group Rule - Request Callback 3 - Call Flow
Page:
Group Rule - Request Callback or Voice-Mail - Call Flow
Page:
Group Rule - Voice Mail - Call Flow
Page:
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Recent Changes
Time
Editor
2024-01-28 11:40
jtel Support
View Changes
2024-01-28 11:39
jtel Support
View Changes
2024-01-28 11:38
jtel Support
View Changes
2024-01-28 11:36
jtel Support
View Changes
2024-01-28 11:32
jtel Support
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Outgoing Links
External Links (6)
file:///C:/JTELCarrierPortal/CarrierPortal/src/main/webapp/…
https://wiki.jtel.de/pages/viewpage.action?pageId=22577445
www.jtel.de
https://wiki.jtel.de/pages/viewpage.action?pageId=22577420
https://wiki.jtel.de/display/JPW/Agent+Home
https://wiki.jtel.de/display/JPW/Transaction-Codes
jtel Portal WIKI (8)
Page:
CRM URL
Page:
ACD Group - Parameters
Page:
Check Points
Page:
Prompt Management
Page:
Agent Status
Page:
ACD Call-Flow
Page:
Synonyms
Page:
Transaction-Codes
Overview
Content Tools
{"serverDuration": 104, "requestCorrelationId": "f57348b0ffe9f847"}