Introduction

FROM RELEASE 3.26

ACD Group Parameters are used to alter the behaviour of an ACD group.

Parameters are used in certain use-cases, where a dedicated input field is not provided in the web applcation.

See also the following pages for details on specific use cases:

• ACD Group - Parameters - Callback - SMS Confirmations
• ACD Group - Parameters - Call Recordings
• ACD Group - Parameters - REST Calls (Create Callback)
• ACD Group - Parameters - REST Calls (Create Voice Mail)
• ACD Group - Parameters - REST Calls (Telephony Events)

Creating and editing parameters

To create a new parameter click on "Add"

To modify an existing parameter click on "Edit"

To duplicate an existing parameter click "Copy"

The "Add" and "Edit" options will bring you to the following page

Enter the name and the value as required.