Introduction
This page aims to explain the configuration of an inbox for incoming mails to your jtel ACD. Inboxes allow you to distribute e-mails coming into one of your inboxes to agents through an ACD group. Mails that come into the inbox are automatically converted to an ACD-Event by the jtel ACD. e-mails are stored in three folders of the inbox (JTEL_Origin, JTEL_InProgress, JTEL_Processed). The folder "JTEL_Origin" contains the original message, the folder "JTEL_InProgress" contains the messages that are currently being processed and the folder "JTEL_Processed" contains processed messages.
Create and manage Inboxes
Press on "Add" to create a new inbox. You can edit, delete, activate or deactivate the created inboxes in the table column Action. When creating a new inbox, the fields documented in the table below will be displayed.
Hint
It is no longer possible to change the qualification system for an existing inbox.
| Name | Inbox Name |
Email Address | E-Mail address of the inbox. If necessary ask your Sytem Administrator. |
| External Email Address | External E-Mail address of the inbox in case of using of E-mail router. It should be empty or equal to the previous field value if router does not present. |
| Select the binding protocol to be used. The following options are available:
If necessary ask your Sytem Administrator. |
Server Name | Enter the name of your mail server here. If necessary ask your Sytem Administrator. |
IMAP Port | In case the Binding Protocol is IMAP / IMAPS |
User name | Enter the user name of the email account. If necessary ask your Sytem Administrator. |
Password / Confirm Password | Enter the password of the email account. If necessary ask your Sytem Administrator. |
Entra ID Token | Set Token - see "Create Entra ID Application for IMAP Mail Connector" |
Entra ID Token | Clear Token |
IMAP SSL | Option in case the Binding Protocol is IMAP / IMAPS |
SMTP Host | |
SMTP Port | |
SMTP SSL | Option |
SMTP User Name | Enter the user name of the email account. If necessary ask your Sytem Administrator. |
SMTP Password | Set a new password |
SMTP Password | Clear the password |
Qualifier System | Choose the classification system to be used when emails are categorised.
|
ACD Group | Choose the ACD group to which the incoming emails should be routed. |
| Language | Parameter is used in ruby script applications. Please note, that warning mails constructed using default language of the client. |
| Priority | Parameter is used in ruby script applications. |
| Skill 1 | Parameter is used in ruby script applications. |
| Skill 2 | Parameter is used in ruby script applications. |
| Skill 3 | Parameter is used in ruby script applications. |
| Skill 4 | Parameter is used in ruby script applications. |
Configure Microsoft Oauth2
To configure a Microsoft Mailbox with modern Oauth2 authentication, please follow this guide Oauth2 Microsoft App.
Configure signature
FROM RELEASE 3.44
After release 3.44 its possible to configure signatures. You can configure a signature individually per inbox, or configure a signature for each client in the client master data.
Example inbox configuration
<!DOCTYPE html> <hr style="color:gray;"/> <p style="font-family: Arial, sans-serif; font-size: 14px; color: #1f3b70; line-height: 1.5;"> Muster GmbH<br> Wecostraße 4, 53783 FFB<br> Tel: +49 (0) 9999 / 889 - 354<br> </p> <table style="border-collapse: collapse;"> <tr> <td style="text-align: left; padding: 4px;"> <a href="https://jtel.de/"> <img src="data:image/png;base64,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" alt="Jtel" /> </a> </td> <td style="text-align: left; padding: 4px;"> <p style="font-family: Arial, sans-serif; font-size: 14px; color: #333333; line-height: 1.5;"> Right panel </p> </td> </tr> </table> <p style="font-family: Arial, sans-serif; font-size: 14px; color: #333333; line-height: 1.5;"> Geschäftsführer:<br> Peter Muster, Simon Muster, Christian Muster<br> Amtsgericht Siegburg: HRB 999999 </p> <hr style="color:gray;"/>
It should look like this
Example client master data configuration
<!DOCTYPE html> <hr style="color:gray;"/> <p style="font-family: Arial, sans-serif; font-size: 14px; color: #1f3b70; line-height: 1.5;"> Muster GmbH<br> Wecostraße 4, 53783 FFB<br> Tel: +49 (0) 9999 / 889 - 354<br> </p> <table style="border-collapse: collapse;"> <tr> <td style="text-align: left; padding: 4px;"> <a href="https://jtel.de/"> <img 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" alt="Jtel" /> </a> </td> <td style="text-align: left; padding: 4px;"> <p style="font-family: Arial, sans-serif; font-size: 14px; color: #333333; line-height: 1.5;"> Right panel </p> </td> </tr> </table> <p style="font-family: Arial, sans-serif; font-size: 14px; color: #333333; line-height: 1.5;"> Geschäftsführer:<br> Peter Muster, Simon Muster, Christian Muster<br> Amtsgericht Siegburg: HRB 999999 </p> <hr style="color:gray;"/>
It should look like this
Edit e-mails
There are two options for agents to process e-mails. Either the e-mails are distributed directly via the Web Portal and processed as media events, or the e-mails are received by the agent in his or her e-mail inbox. This is defined in the user settings on the ACD Options tab under the menu tab Media Delivery Options. Further details on e-mail processing can be viewed under Agent Home in the Media Events section.