There are the following options for recalls:

Request Callback

The following announcements are necessary to map this recall scenario:


  • Intro Prompt
  • Input New Number
  • Current or New Number
  • Confirm New Number
  • Error and Out
  • Callback Bocked


The following callflow "Book callback" illustrates the logic.



Request Callback 2

The following announcements are necessary to map this callback scenario:


·      Intro Prompt

·      Callback Option

·      Callback not possible

·      Callback booked

·      Good Bye



The following callflow "Request callback 2" illustrates the logic.


Request Callback 3

The following announcements are necessary to map this callback scenario:


·       Intro Prompt

·       Input New Number

·       Confirm New Number

·       Error and Out

.       Callback Bocked



The following callflow "Request callback 3" illustrates the logic.



Requst Callback or Voice-Mail

The following announcements are necessary to map this scenario:


·      Intro Prompt

·      Callback or Voicemail 

·       Prompt before Recording

·       Beep before Recording

·       Prompt after Recording

·       Callback booked Prompt


The following callflow  illustrates the logic.



Voice-Mail

The following announcements are necessary to map this scenario:


·       Prompt before Recording

·       Beep before Recording

·       Prompt after Recording




The following callflow  illustrates the logic.


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