Inbound Status
The Inbound Status tab contains the tables for real-time statistics, daily statistics and media events.
The data is narrowed down according to the setting of the following values:
| Variable | Wert |
|---|---|
 | |
| $STATISTICS_FROM_MINUTE |  |
Inbound Realtime
The Inbound Real Time tab contains only the Real Time Statistics table.
The data is narrowed down according to the setting of the following values:
| Variable | Wert |
|---|---|
| $STATISTICS_FROM_HOUR |  |
| $STATISTICS_FROM_MINUTE |  |
Inbound Since
The Inbound Since tab contains only the Daily Statistics table.
The data is narrowed down according to the setting of the following values:
| Variable | Wert |
|---|---|
| $STATISTICS_FROM_HOUR |  |
| $STATISTICS_FROM_MINUTE |  |
Inbound Inbound 15
The Tab Inbound 15 contains the table for the daily statistics.
The data are narrowed down as follows:
| Bereich | Eingrenzung |
|---|---|
| Calls | ( dtGroupStart >= DATETIME( 'now', 'localtime', '-15 minute' ) ) |
Agent Logins | ( dtCreated >= DATETIME( 'now', 'localtime', '-15 minute' ) ) |
I.e. the data that is displayed is from a rolling time window that considers the last 15 minutes.
Inbound 60
Tab Inbound 60 contains the table for the daily statistics.
The data are narrowed down as follows:
| Bereich | Eingrenzung |
|---|---|
| Calls | ( dtGroupStart >= DATETIME( 'now', 'localtime', '-60 minute' ) ) |
Agent Logins | ( dtCreated >= DATETIME( 'now', 'localtime', '-60 minute' ) ) |
I.e. the data that is displayed is from a rolling time window that considers the last 60 minutes.
Inbound Media Events
The Media Events tab contains the table for media events.
- Supervisor - Group Details
- Supervisor - All Agents / Active Agents
- Supervisor - Inbound Media Events
- Supervisor - Realtime Values
- Supervisor - Current Calls
- Supervisor - Media Events
- Supervisor - Media History
- Supervisor - Cockpit Variables
- Supervisor - Dialler Real Time View
- Supervisor - Help Requests
- Supervisor - Inbound Inboxes
- Supervisor - Threshold values for tiles
- Supervisor - Today's Statistics
- Supervisor - Wallboard Graphics
- Supervisor - Wallboard per Group
- Supervisor - Wallboard Total
- Supervisor - Dynamic Priority Groups
- Supervisor - Tab Custom 1, Custom 2, Custom 3
- Supervisor - Thresholds for Table Columns and Wallboard Tiles