Description:

Employees can use the Supervisor Help Request to request the assistance of a supervisor. This function is often used during the training of employees.

Supervisor assistance is initiated via the "Request Supervisor" button in the client.

Supervisor - Tab Help Requests

In the Supervisor view, the employee's request for assistance is displayed in the "Help Requests" tab.

The supervisor can "connect" to the call via the "Connect" button.

There is an option to take over the call or continue the call as a three-way conference.