Supervisor - Header Settings

VariableWert
$STATISTICS_FROM_HOUR

$STATISTICS_FROM_MINUTE

All other header settings have no effect on media events.

Supervisor - Media Events

WertKommentar
Tabelle
AcdEvents (CACHE)

Query

DataCache_AcdGroups_TodaysEventData.sql
Restriction

All events for the current ACD group that were modified within the displayed time.

BedeutungMedia events that are currently being processed.

Media types

WertTyp
1Voice Mail 
2Fax
3Call back
4SMS

Media status

WertStatus
0New in the system
1Being Distributed
2Distributed via SMTP
10Distributed to the agent
20New at Agent
30Seen by agent
99Done
100Error

Counters per media type

HeadlineMeaningMeaning Summary line
DistributeThe number of media in "Distributed", "Distributed via SMTP", or "Distributed to Agent" status.The sum of the "Distribute" column.
New AgentThe number of media that are in "New at Agent" status.The sum of the "New Agent" column.
Seen AgentThe number of media that are in "Seen by Agent" status.The sum of the "Seen Agent" column.
ErrorThe number of media that are in "Error" status.The sum of the "Error" column.
DoneThe number of media that are in the "Done" status.The sum of the "Done" column.
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