Introduction
Have you ever thought about how you can reduce the workload of your employees and still achieve a high level of customer satisfaction?
Do you have processes that you can or want to automate?
We will show you how you can automate the entry of a meter reading, for example.
Neccesary prompts:
- Input Counter number - Request to enter the counter number
2. Error prompt - Note that the entered meter number does not exist.
3. Input counter reading - Request to enter the counter reading
4. Entered counter reading - Announcement to repeat the input value again.
5.Meter reading OK? - Announcement to give the caller the opportunity to confirm or repeat the entry.
6. Thank you and goodbye - farewell
List
- Manual: Create a "Self Service Meter Reading" list via the System Settings - Lists menu.
- Automated: In an automated process, a list of all meter numbers would be exported as preliminary work and made available on an FTP server, for example.
Die Einträge in der Liste sind folgend:
The entries in the list are as follows:
Field 1 = Meter reading number
Field 2 = Meter reading
Field 3 = Date on which the meter reading was entered
Field 4 = Time at which the meter reading was entered.
Possible configuration of the Self-Service
Explanation of the objects used
1.Object Input Digits DTMF - Request to enter the meter number or the meter reading.
The counter number can only be entered after the beep because the check mark behind the field Beep is set.
Barge-In means that this announcement does not have to be listened to completely, but can be interrupted.
The minimum and maximum number of digits can be used for a plausibility check, for example, if the meter number may have a maximum of 10 digits.
Further explanations can be found in the WIKI under the following link:
Input Digits DTMF - jtel Portal WIKI - jtel Public WIKI
2. Objekt Liste prüfen - This object checks the input of the meter number ($input) against the entries in the Self Service Meter Reading list.
This object has two outputs.
Found - the input of the meter number was compared with the list and the meter number was found.
Not found - the input was compared with the list and not found. In this case, no Self Service can be performed and the caller is connected to a staff member in our example with the indication that the meter number was not found.
Further explanations can be found in the WIKI under the following link. following link:
Liste Prüfen - jtel Portal WIKI - jtel Public WIKI
3. Objekt Variablendeklaration - Saving the entered meter number in the variable meter number, whereby the caller's input is in the variable $input and is therefore used as the initial value.
Further explanations can be found in the WIKI under the following link. following link:
Variablendeklaration - jtel Portal WIKI - jtel Public WIKI
4. Objekt Ansage in Kombination mit dem Objekt Ausgabe Variable
Further explanations can be found in the WIKI under the following link. following link:
Ausgabe Ansage - jtel Portal WIKI - jtel Public WIKI
Um dem Anrufer die Eingabe nochmal vorzuspielen, wird eine Ansage gespielt, die die Variable Zählerstand vorliest.
Further explanations can be found in the WIKI under the following link. following link:
Ausgabe Variable - jtel Portal WIKI - jtel Public WIKI
5. Objekt Eingabe Menü MFV
Input Menu MFV - jtel Portal WIKI - jtel Public WIKI
This object is used to confirm that the counter reading was entered correctly by pressing selection 1 or to repeat the entry by pressing any other selection.
Further explanations can be found in the WIKI under the following link. following link:
Eingabe Menü MFV - jtel Portal WIKI - jtel Public WIKI
6. Object Jump to Target
This object is used to jump to a defined point in the routing. In our example, to the target object Input meter reading.
Further explanations can be found in the WIKI under the following link. following link:
Sprung zu Zielobjekt - jtel Portal WIKI - jtel Public WIKI
7. Object target oject
A target object is defined when the routing becomes complex and the arrows between the objects are no longer comprehensible at first glance.
Further explanations can be found in the WIKI under the following link. following link:
Zielobjekt - jtel Portal WIKI - jtel Public WIKI
8. Object Log Entry
Durch die Nutzung dieses Objektes wird ein Logeintrag im Callog erzeugt und die Fehleranalyse erleichtert.
Further explanations can be found in the WIKI under the following link. following link: