changes.mady.by.user jtel Support
Saved on 2021-03-14
Saved on 2021-04-26
Criteria Used (see also AcdB - ACD Groups KPIs)
Description
acdb.bOutbound = 0
b.CONNRES = 1
b.PostCallInterval > 0
The Total number post calls performed for all inbound calls to destination (b.CONNRES = 1) within an ACD group and a particular time slice.
See also Value Reference - CONNRES
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