You are viewing an old version of this page. View the current version.

Compare with Current View Page History

« Previous Version 4 Next »

AcdB - AcdGetPostCallCount_Group

Criteria Used (see also AcdB - ACD Groups KPIs)

Description

acdb.bOutbound = 0

b.CONNRES = 1

b.PostCallInterval > 0

The Total number post calls performed for all inbound calls to destination (b.CONNRES = 1) within an ACD group and a particular time slice.

See also Value Reference - CONNRES

  • No labels