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Comment: Content imported from a Scroll Translations translation file.
Sv translation
languageen

AcdB - AcdGetPostCallCount_Group

Criteria Used (see also AcdB - ACD Groups KPIs)

Description

acdb.bOutbound = 0

b.CONNRES = 1

b.PostCallInterval > 0

The amount of time the current agent was in a status manual postcall and/or automatic postcall after the end of the call flow in the ACD group(s) in which he was logged in within Total number post calls performed for all inbound calls to destination (b.CONNRES = 1) within an ACD group and a particular time slice.

See also Value Reference - CONNRES


Sv translation
languagefr

AcdB - AcdGetPostCallCount_Group

Critères utilisés (voir aussi AcdB - KPI des groupes ACD)

Description

acdb.bOutbound = 0

b.CONNRES = 1

b.PostCallInterval > 0

Le nombre total d'appels postés pour tous les appels entrants vers la destination (b.CONNRES = 1) au sein d'un groupe ACD et d'une tranche de temps particulière.

Voir aussi Référence Valeur de valeur référence - CONNRES