AcdB - AcdGetPostCallCount_Group
Criteria Used (see also AcdB - ACD Groups KPIs) | Description |
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acdb.bOutbound = 0 b.CONNRES = 1 b.PostCallInterval > 0 | The amount of time the current agent was in a status manual postcall and/or automatic postcall after the end of the call flow in the ACD group(s) in which he was logged in within a particular time slice. See also Value Reference - CONNRES |