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AcdB - AcdGetPostCallCount_Group

Criteria Used (see also AcdB - ACD Groups KPIs)

Description

acdb.bOutbound = 0

b.CONNRES = 1

b.PostCallInterval > 0

The amount of time the current agent was in a status manual postcall and/or automatic postcall after the end of the call flow in the ACD group(s) in which he was logged in within a particular time slice.

See also Value Reference - CONNRES

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