Description
This report contains aggregated data for inbound and outbound calls to the selected service numbers over the time period and granularity chosen. Data is grouped per selected IVR statistics markers then per granularity and not presented individually per IVR statistics marker or per service number.
Sample Execution (Input) → Sample Report (Output)
Columns
The following columns are provided.
Quantity
Criteria Used (see also A - Service Number KPIs ) Description COUNT( StatisticsPartIVR.ID ) The number of times inbound and outbound calls made through the selected service numbers passed through the selected IVR Statistics Markers within a particular time slice.A - AcdGetIvrStatisticsMarkers_Count
Total Number Calls
Criteria Used (see also A - Service Number KPIs ) Description COUNT( StatisticsPartA.ID ) All inbound and outbound calls made through the selected service numbers within a particular time slice.A - AcdGetIvrStatisticsMarkers_CountCalls
Percentage %
| Formula Used | Description |
|---|---|
| AcdGetIvrStatisticsMarkers_Count * 100 / AcdGetIvrStatisticsMarkers_CountCalls | Number of IVR Statistics Markers divided by the total number of calls. This value indicates how high the use of individual statistics markers is in relation to the total number of calls. |