This report contains aggregated data for inbound and outbound calls to the selected service numbers over the time period and granularity chosen. Data is grouped per selected IVR statistics markers then per granularity and not presented individually per IVR statistics marker or per service number.
The following columns are provided.
| Formula Used | Description |
|---|---|
| AcdGetIvrStatisticsMarkers_Count * 100 / AcdGetIvrStatisticsMarkers_CountCalls | Number of IVR Statistics Markers divided by the total number of calls. This value indicates how high the use of individual statistics markers is in relation to the total number of calls. |