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Recently Added Feature Highlights

Release 3.31

New function „Task Scheduler“ - The task scheduler provides the capability to run tasks at scheduled times, optionally repeating them as required. This feature enables e.g. calls and workflows to be automatically executed and repeated at scheduled times via a daemon in the background.

Extensively improved callback management for manual callbacks and callbacks left by the caller, preventing duplicate callbacks. Another enhancement in connection with callback is a new IVR object “Create Callback (Variable)” which allows the specification of a variable ACD Group (for example $acd_groups_id) when creating the callback. In addition, there is now the option of a new announcement Prompt "Callback already booked", which has been added to the ACD group parameters (on the Queue Tab).

New IVR objects and system variables for use in the IVR to further expand conditional routing - " List Functions Variable ", " List Lookup Variable ", these two new objects accept a list ID variable. And when parameterizing a service number, the selection of 4 lists is now possible.

Extended configuration options:
- in the queue for more flexible announcements we implemented the new action type “Change Waiting Announcements” (Change Music on Hold Prompts). 
- in addition, new restrictions on voice recordings were added, as well as the limitation of media events in the user to a maximum number. 
- also a counter for the total number of open acd events has been added to the supervisor and to agent home view.
- and the Starface v62 connector has been updated – The PBX users Tab is now updated when a Login / Logout event is received from Starface.

Release 3.30

New jtel Video Call Server module - Agents can now participate in a video conference with callers from the website. One-Click One-Call

New Clients STT Parameter added. Transcribe audio ( jtel voicemails )  using the Azure Speech to text (STT) service that accurately transcribes spoken audio to text.

Enhanced Callback functionality - Callback can be transmitted to an ACD configuration group. Increased ACD Groups Options, SMS Callback confirmations, REST and Statistics API.l

E-Mail Clients and Connectors improvement - The extended jtel E-Mail client now supports Microsoft 365 Exchange Authorization with OAUTH2.

Improved Salesforce API - A new API has been added to the salesforce integration which can be called when voicemail events are created in the ACD.

Release 3.29

VoiceBot Functionality - you can now connect to a voice bot within the IVR and perform extended automated actions anywhere in the call flow (requires separate license - please contact your sales rep).

ChatBot Functionality - you can now create chat bots for the chat system and define the AI using RASA (requires separate license - please contact your sales rep).

REST API - Lots of additional functionality added including call handling, agent status, network IVR lists, cockpit variables and more.

New variants of Agent Reports ACD-A-001-2 and ACD-A-008-2 added.

R-S-001 - Rawdata - Service Numbers Itemised Call Details report added.

SwYX Connector - V2 has been added which has no dependencies on the SwYX client software.

Release 3.28

Teams Presence Connector - write PBX extension status from other PBX Connectors to Teams

Salesforce - send callback requests via REST to Apex Class

SMS - Confluence Text Templates for SMS sending

Dialler Contacts - Agent Home supports contact notes

Release 3.27

New modern icons for IVR in this release.

New wallboard tiles and columns - see the release notes for Release 3.27.

Release 3.26

New CRM Integration - Brainformatik CRM+ Integration - see CRM+ Integration.

Call Flow - new server side REST GET functions available at various points in the ACD call flow enables integration of more backend systems.

Release 3.25

New reporting documentation and report technical IDs / WIKI Links - see Statistics - Reports.

Teams connector now supports updating of PBX users table for monitoring other non ACD users.

New feature "Automatic Agent Greeting" to play a pre-recorded greeting when agents receive calls.

Release 3.24

New Integration - SAP C4C Integration.

Release 3.23

New IVR Object Recording Opt-Out.

New IVR Object Re-Enter ACD.

Release 3.22

New Variables for Mini-Client EXE Calls - see MiniClient Settings.

Release 3.21

Extension to the REST API for ACD Events - siehe AcdEvents REST API - AcdEvent Functions.

Reports are executed in the background - siehe Release 3.21.

Release 3.20

New Feature Minimum Agent Count with Agent Warning on Logout - See Release 3.20

New REST API: REST

New IVR Object - Users Profiles Runner

New IVR Object - Input Menu DTMF Variable List

Extended IVR Object functionality in object - User Search.

Release 3.19

Chat Server - Support for Attachments (PDF, Video, Audio, Images, Emoticons) added.

WhatsApp Connector - Additional channel for chat server.