Description
This report contains aggregated data for inbound calls to the service number(s) associated with the selected billing numbers over the time period chosen and the default granularity of 1 hour. Data is presented groups by hour and billing number.
Sample Execution (Input) → Sample Report (Output)
This report is optimised for the following output formats: PDFHTML
Columns
The following columns are provided.
Legend
Table | Alias |
|---|---|
StatisticsPartA (See also Table Reference - StatisticsPartA (A) ) | a |
AcdStatisticsPartB (See also Table Reference - AcdStatisticsPartB (AcdB) ) | acdb |
| StatisticsPartB (See also Table Reference - StatisticsPartB (B) ) | b |
Inbound Total
| Criteria Used | Description |
|---|---|
COUNT( stats.ID ) a.bOutbound = 0 | Total number of inbound calls to the service number(s) associated with the selected billing number(s). |
Inbound ACD
| Criteria Used | Description |
|---|---|
COUNT( stats.ID ) a.bOutbound = 0 AND acdb.ID IS NOT NULL | Total number of inbound calls to the service number(s) associated with the selected billing number(s) and which were routed to an ACD group. |
Inbound Answered
| Criteria Used | Description |
|---|---|
COUNT( stats.ID ) a.bOutbound = 0 AND acdb.ID IS NOT NULL acdb.dtAgentConnect IS NOT NULL | Total number of inbound calls to the service number(s) associated with the selected billing number(s) and which were successfully connected to an agent. |
Emails
| Criteria Used | Description |
|---|---|
COUNT( * ) a.bOutbound = 0 acdb.dtAgentConnect IS NOT NULL | Total number of inbound calls to the service number(s) associated with the selected billing number(s) and which ended with a callback or voicemail booked. |
Voice Mail + Callbacks
| Criteria Used | Description |
|---|---|
COUNT( stats.ID ) a.bOutbound = 0 acdb.dtAgentConnect IS NOT NULL | Total number of inbound calls to the service number(s) associated with the selected billing number(s) and which ended with a callback or voicemail booked. |
Inbound Lost
External Destination
| Criteria Used | Description |
|---|---|
COUNT( stats.ID ) b.CNumbersID IS NOT NULL | Total number of calls which were transferred to an external destination. |