Description
This report contains aggregated data for inbound calls to the service number(s) associated with the selected billing numbers over the time period chosen and the default granularity of 1 hour. Data is presented groups by hour and billing number.
Sample Execution (Input) → Sample Report (Output)
Columns
The following columns are provided.
Legend
Table | Alias |
|---|---|
StatisticsPartA (See also Table Reference - StatisticsPartA (A) ) | a |
AcdStatisticsPartB (See also Table Reference - AcdStatisticsPartB (AcdB) ) | acdb |
| StatisticsPartB (See also Table Reference - StatisticsPartB (B) ) | b |
Calls
| Criteria Used | Description |
|---|---|
COUNT( stats.ID ) a.bOutbound = 0 | Total number of inbound calls to the service number(s) associated with the selected billing number(s). |
External
| Criteria Used | Description |
|---|---|
COUNT( stats.ID) a.bOutbound = 0 b.CNumbersID IS NOT NULL | Total number of inbound calls to the service number(s) associated with the selected billing number(s), which were transferred to an external destination. |