B - AcdGetPostTakenCalls_Agent
Criteria Used (see also B - ACD Agents KPIs ) | Description |
|---|---|
b.PostCallInterval > 0 b.CONNRES = 1 acdb.dtAgentConnect IS NOT NULL | Total number of time, inbound calls answered by agents and outbound calls answered by the destination within a particular time slice were in status manual postcall and/or automatic postcall after the call end. See also Value Reference - CONNRES |