B - AcdGetPostTakenCalls_Agent
Criteria Used (see also B - ACD Agents KPIs ) | Description |
|---|---|
b.PostCallInterval > 0 b.CONNRES = 1 | Total number of inbound calls answered by agents and outbound calls answered by the destination within a particular time slice were in status manual postcall and/or automatic postcall after the call end. See also Value Reference - CONNRES |