Description
This report contains itemised data for outbound calls made via the selected dialler campaigns automatically (prview mode) or manually (CTI / manual mode) within a particular time slice.
Selection Criteria
Output Formats
This report is optimised for the following output formats: PDFHTML
Column
Legend
Table | Alias |
|---|---|
StatisticsPartO (See also Table Reference - StatisticsPartO ) | o |
StatisticsPartB (See also Table Reference - StatisticsPartB (B) ) | b |
StatisticsPartA (See also Table Reference - StatisticsPartA (A) ) | a |
AcdStatisticsPartB (See also Table Reference - AcdStatisticsPartB (AcdB) ) | acdb |
| Name | Desciption | Criteria Used |
|---|---|---|
Campaign Time - Start | The time stamp when the dialer outbound call where initiated either automaticaly (Preview Mode) or manually (CTI / Manual Mode). | |
Campaign Time - End | The time stamp when the outbound call ended. | |
Call Attempts | The total call time duration. | WHEN a.CONNRES = 1 THEN (a.dtCallEnd - a.dtCallConnect) See also Value Reference - CONNRES |
Call Attempts - Connected | 1 if the call was successfully connected to the destionation Else 0 | WHEN a.CONNRES = 1 THEN 1 ELSE 0 See also Value Reference - CONNRES |
Call Attempts - No Answer | 1 if the called destination did not answer. Else 0 | IF a.CONNRES = 2 THEN 1 ELSE 0 See also Value Reference - CONNRES |
Call Attempts - Busy | 1 if the called destination was busy. Else 0 | IF a.CONNRES = 3 THEN 1 ELSE 0 See also Value Reference - CONNRES |
Call Attempts - Invalid | 1 if the called destination number was either Unallocated (unassigned) or the destination rejected the call of the destinaion number format is invalid. Else 0 | IF a.CauseCodesID IN ( 1, 21, 28) THEN 1 ELSE 0 See also Value Reference - CauseCodes |
Call Attempts - Aborted | 1 if the outdial was aborted. Else 0 | IF a.CONNRES = 4 THEN 1 ELSE 0 See also Value Reference - CONNRES |
Call Attempts - Ans. Machine | 1 if the call ended for any other reason. Else 0 | IF a.CONNRES NOT IN (1, 2, 3, 4) AND a.CauseCodesID NOT IN ( 1, 21, 28) THEN 1 ELSE 0 See also Value Reference - CONNRES and Value Reference - CauseCodes |
Call Attempts - Error | Name of the service number through which the call was made. | |
Contact Results - Done | Either 1 if the type of the result code set is "Done" or 0 if another type was chosend instead or empty it no result code was set. | WHEN DiallerContactsHistory.DiallerResultCodesTypesID IS NULL THEN NULL |
Contact Results - Aborted | Either 1 if the type of the result code set is "Aborted" or 0 if another type was chosend instead or empty it no result code was set. | WHEN DiallerContactsHistory.DiallerResultCodesTypesID IS NULL THEN NULL WHEN DiallerContactsHistory.DiallerResultCodesTypesID = 2 THEN 1 ELSE 0 |
Contact Results - Appointment | Either 1 if the type of the result code set is "Appointment" or 0 if another type was chosend instead or empty it no result code was set. | WHEN DiallerContactsHistory.DiallerResultCodesTypesID IS NULL THEN NULL WHEN DiallerContactsHistory.DiallerResultCodesTypesID = 3 THEN 1 ELSE 0 |
Contact Results - Delay | Either 1 if the type of the result code set is "Delay" or 0 if another type was chosend instead or empty it no result code was set. | WHEN DiallerContactsHistory.DiallerResultCodesTypesID IS NULL THEN NULL WHEN DiallerContactsHistory.DiallerResultCodesTypesID = 4 THEN 1 ELSE 0 |