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AcdB - AcdGetAgentAnsweredCalls_Group

Criteria Used (see also ACD Groups KPIs (AcdB))

Description

acdb.bOutbound = 0

acdb.dtAgentConnect IS NOT NULL

b.CONNRES = 1

All inbound calls which entered an ACD group within a particular time slice and were successfully connected to an agent.Value Reference - AcdGroupActionTypes

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