Can be used in almost all reports
To ensure consistency, the following widgets should be applied in exactly this order:
Widget | Comment | Appearance | XML definition |
---|---|---|---|
Output format | Selection of the output format (PDF, CSV, HTML, XLS ...) | <ice:outputText value="#{messages['StatisticsReports.execute.ReportFormat']} :"/> | |
Period (From/To with Work Time) | Selection of the period with work time | <ice:outputText value="#{messages['StatisticsReports.execute.Period']} :"/> <ice:outputText value="#{messages['StatisticsReports.execute.dtFrom']} :" rendered="#{statisticsReportsBean.reportParams['period'] eq 9 or statisticsReportsBean.reportParams['period'] eq 18}"/> <ice:outputText value="#{messages['StatisticsReports.execute.dtTo']} :" rendered="#{statisticsReportsBean.reportParams['period'] eq 9 or statisticsReportsBean.reportParams['period'] eq 18}"/> <ice:outputText value="#{messages['StatisticsReports.execute.timeFrom']} :" rendered="#{statisticsReportsBean.reportParams['period'] ge 10 and statisticsReportsBean.reportParams['period'] le 18}" /> <ice:outputText value="#{messages['StatisticsReports.execute.timeTo']} :" rendered="#{statisticsReportsBean.reportParams['period'] ge 10 and statisticsReportsBean.reportParams['period'] le 18}" /> | |
Period (From to with Opening Hours) | Selection of the period with work time or opening hours | <ice:outputText value="#{messages['StatisticsReports.execute.Period']} :"/> <ice:outputText value="#{messages['StatisticsReports.execute.dtFrom']} :" rendered="#{statisticsReportsBean.reportParams['period'] eq 9 or statisticsReportsBean.reportParams['period'] eq 18 or statisticsReportsBean.reportParams['period'] eq 25}"/> <ice:outputText value="#{messages['StatisticsReports.execute.dtTo']} :" rendered="#{statisticsReportsBean.reportParams['period'] eq 9 or statisticsReportsBean.reportParams['period'] eq 18 or statisticsReportsBean.reportParams['period'] eq 25}"/> <ice:outputText value="#{messages['StatisticsReports.execute.OpeningTimes']} :" rendered="#{statisticsReportsBean.reportParams['period'] ge 19}"/> <ice:outputText value="#{messages['StatisticsReports.execute.timeFrom']} :" rendered="#{statisticsReportsBean.reportParams['period'] ge 10 and statisticsReportsBean.reportParams['period'] le 18}" /> <ice:outputText value="#{messages['StatisticsReports.execute.timeTo']} :" rendered="#{statisticsReportsBean.reportParams['period'] ge 10 and statisticsReportsBean.reportParams['period'] le 18}" /> | |
Granularity | Selection of time slices in the report | <ice:outputText value="#{messages['StatisticsReports.execute.Granularity']} :"/> |
Report-specific
These parameters can be specified in any order.
Widget | Comment | Appearance | XML definition |
---|---|---|---|
ACD Groups | Selecting the ACD Groups | <ice:outputText value="#{messages['StatisticsReports.execute.Groups']} :"/> | |
Agents | Selecting the ACD Agents | <ice:outputText value="#{messages['StatisticsReports.execute.Agents']} :"/> | |
ACD Agent Status | Selecting the Agent Status | <ice:outputText value="#{messages['StatisticsReports.execute.AcdAgentStatus']} :"/> | |
Hangup Threshold (s) | Alternative to short hangups | <ice:outputText value="#{messages['StatisticsReports.execute.HangUpSeconds']} :"/> | |
Service Level (s) | Alternative to Service Level | <ice:outputText value="#{messages['StatisticsReports.execute.ServiceLevelSeconds']} :"/> | |
Inboxes | Selection of one or more incoming mailboxes | <ice:outputText value="#{messages['StatisticsReports.execute.Inboxes']} :"/> | |
IVR Statistics marker | Selection of one or more IVR statistics markers | <ice:outputText value="#{messages['StatisticsReports.execute.IVRStatisticsMarkers']} :"/> | |
Conference | Selection of a conference | <ice:outputText value="#{messages['StatisticsReports.execute.Conference']} :"/> | |
Short hangups | Threshold from which canceled calls in the waiting loop are counted | <ice:outputText value="#{loginBean.shortTexts['StatisticsReports.execute.ShortHangUpSeconds']} :"/> | |
Percent values | Selection whether report should contain percentage values | <ice:outputText value="#{messages['StatisticsReports.execute.ReportOptions']} :"/> | |
Reseller and Client (Connected drop-down lists) | Selection of a reseller, and associated client | <ice:outputText value="#{messages['StatisticsReports.execute.Resellers']} :"/> <ice:outputText id="clientsLabelID" rendered="#{statisticsReportsBean.reportParams['selectedResellersID'] ne null}" value="#{messages['StatisticsReports.execute.Clients']} :"/> | |
Routing Application | Selection of a routing application | <ice:outputText value="#{messages['StatisticsReports.execute.RoutingApplication']} :"/> | |
Service Level Threshold Yellow | At which threshold are cells stained yellow | <ice:outputText value="#{loginBean.shortTexts['StatisticsReports.execute.ServiceLevelThresholdYellow']} :"/> | |
Service Level Threshold Green | At what threshold are cells stained green | <ice:outputText value="#{loginBean.shortTexts['StatisticsReports.execute.ServiceLevelThresholdGreen']} :"/> | |
Servicelevel Time1 | Service Level Threshold 1 (s) | <ice:outputText value="#{loginBean.shortTexts['StatisticsReports.execute.ServiceLevelSeconds1']} :"/> | |
Servicelevel Time2 | Service Level Threshold 2 (s) | <ice:outputText value="#{loginBean.shortTexts['StatisticsReports.execute.ServiceLevelSeconds2']} :"/> | |
Servicelevel Time3 | Service Level Threshold 3 (s) | <ice:outputText value="#{loginBean.shortTexts['StatisticsReports.execute.ServiceLevelSeconds3']} :"/> | |
Service Number (Single Choice) | Selection of a Service Number | <ice:outputText value="#{messages['StatisticsReports.execute.ServiceNumbersID']} :"/> | |
Service Number (multiple selection) | Selection of multiple service Numbers | <ice:outputText value="#{messages['StatisticsReports.execute.ServiceNumbersID']} :"/> | |
Transaction-Codes | Selection of one or more transaction codes | <ice:outputText value="#{acdclientmessages['StatisticsReports.execute.AcdCallMarkers']} :"/> |