Widget | Comment | Appearance | XML definition |
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ACD Groups | Selecting the ACD Groups | |
<ice:outputText value="#{messages['StatisticsReports.execute.Groups']} :"/> <jt:dualList sorted="true" id="groupsIds" value="#{statisticsReportsBean.reportParams['groupsIds']}" width="200px" height="100px" available="#{messages['Common.Duallist.Available']}" selected="#{messages['Common.Duallist.Selected']}" source="#{acdGroupsBean.selectItemsForReports}"/> <ice:message for="groupsIds"/> |
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Agents | Selecting the ACD Agents | |
<ice:outputText value="#{messages['StatisticsReports.execute.Agents']} :"/> <jt:dualList sorted="true" id="usersIds" value="#{statisticsReportsBean.reportParams['usersIds']}" width="200px" height="100px" available="#{messages['Common.Duallist.Available']}" selected="#{messages['Common.Duallist.Selected']}" source="#{usersBean.selectItemsForReports}"/> <ice:message for="usersIds"/> |
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ACD Agent Status | Selecting the Agent Status | |
<ice:outputText value="#{messages['StatisticsReports.execute.AcdAgentStatus']} :"/> <jt:dualList id="agentStatusIds" sorted="true" value="#{statisticsReportsBean.reportParams['agentStatusIds']}" width="200px" height="100px" available="#{messages['Common.Duallist.Available']}" selected="#{messages['Common.Duallist.Selected']}" source="#{acdAgentStatusBean.selectItemsForReports}"/> <ice:message for="agentStatusIds"/> |
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Hangup Threshold (s) | Alternative to short hangups | |
<ice:outputText value="#{messages['StatisticsReports.execute.HangUpSeconds']} :"/> <ice:selectOneMenu id="hangUpSeconds" value="#{statisticsReportsBean.reportParams['hangUpSeconds']}" required="true" styleClass="em20d7" partialSubmit="true"> <f:selectItems value="#{statisticsReportsBean.selectItemsHangUpSeconds}"/> </ice:selectOneMenu> <ice:message for="hangUpSeconds"/> |
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Service Level (s) | Alternative to Service Level | |
<ice:outputText value="#{messages['StatisticsReports.execute.ServiceLevelSeconds']} :"/> <ice:selectOneMenu id="serviceLevelSeconds" value="#{statisticsReportsBean.reportParams['serviceLevelSeconds']}" required="true" styleClass="em20d7" partialSubmit="true"> <f:selectItems value="#{statisticsReportsBean.selectItemsServiceLevelSeconds}"/> </ice:selectOneMenu> <ice:message for="serviceLevelSeconds"/> |
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Inboxes | Selection of one or more incoming mailboxes | |
<ice:outputText value="#{messages['StatisticsReports.execute.Inboxes']} :"/> <jt:dualList sorted="true" id="acdInboxesIds" value="#{statisticsReportsBean.reportParams['acdInboxesIds']}" width="200px" height="100px" available="#{messages['Common.Duallist.Available']}" selected="#{messages['Common.Duallist.Selected']}" source="#{acdInboxesBean.selectItemsForReports}"/> <ice:message for="acdInboxesIds"/> |
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IVR Statistics marker | Selection of one or more IVR statistics markers | |
<ice:outputText value="#{messages['StatisticsReports.execute.IVRStatisticsMarkers']} :"/> <jt:dualList sorted="true" id="ivrStatisticsMarkersIds" value="#{statisticsReportsBean.reportParams['ivrStatisticsMarkersIds']}" width="300px" height="100px" available="#{messages['Common.Duallist.Available']}" selected="#{messages['Common.Duallist.Selected']}" source="#{ivrStatisticsMarkersBean.selectItemsForReports}"/> <ice:message for="ivrStatisticsMarkersIds"/> |
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Conference | Selection of a conference | |
<ice:outputText value="#{messages['StatisticsReports.execute.Conference']} :"/> <ice:selectOneMenu id="conferencesID" value="#{statisticsReportsBean.reportParams['conferencesID']}" styleClass="em20" partialSubmit="true"> <f:selectItems value="#{conferencesBean.selectItems}"/> </ice:selectOneMenu> <ice:message for="conferencesID"/> |
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Short hangups | Threshold from which canceled calls in the waiting loop are counted | |
<ice:outputText value="#{loginBean.shortTexts['StatisticsReports.execute.ShortHangUpSeconds']} :"/> <ice:selectOneMenu id="hangUpSeconds" value="#{statisticsReportsBean.reportParams['hangUpSeconds']}" required="true" styleClass="em20d7" partialSubmit="true"> <f:selectItems value="#{statisticsReportsBean.selectItemsHangUpSeconds}"/> </ice:selectOneMenu> <ice:message for="hangUpSeconds"/> |
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Percent values | Selection whether report should contain percentage values | |
<ice:outputText value="#{messages['StatisticsReports.execute.ReportOptions']} :"/> <ice:panelGroup id="panelGroupPercentValues"> <ice:selectBooleanCheckbox id="percentValuesCheckBox" value="#{statisticsReportsBean.reportParams['bPercentValues']}" partialSubmit="true"/> <ice:outputText value="#{messages['StatisticsReports.execute.PercentValues']}"/> </ice:panelGroup> <ice:message for="percentValuesCheckBox"/> |
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Reseller and Client (Connected drop-down lists) | Selection of a reseller, and associated client | |
<ice:outputText value="#{messages['StatisticsReports.execute.Resellers']} :"/> <ice:selectOneMenu id="selectedResellersID" value="#{statisticsReportsBean.reportParams['selectedResellersID']}" styleClass="em20d7" partialSubmit="true" valueChangeListener="#{statisticsReportsBean.processValueChangeReportReseller}"> <f:selectItems value="#{resellersBean.selectItems}"/> </ice:selectOneMenu> <ice:message for="selectedResellersID"/> <ice:outputText id="clientsLabelID" rendered="#{statisticsReportsBean.reportParams['selectedResellersID'] ne null}" value="#{messages['StatisticsReports.execute.Clients']} :"/> <ice:selectOneMenu id="selectedClientsID" rendered="#{statisticsReportsBean.reportParams['selectedResellersID'] ne null}" value="#{statisticsReportsBean.reportParams['selectedClientsID']}" styleClass="em20d7" partialSubmit="true" valueChangeListener="#{statisticsReportsBean.processValueChangeReportClient}"> <f:selectItems value="#{clientsBean.selectItems}"/> </ice:selectOneMenu> <ice:message for="selectedClientsID" rendered="#{statisticsReportsBean.reportParams['selectedResellersID'] ne null}"/> |
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Routing Application | Selection of a routing application | |
<ice:outputText value="#{messages['StatisticsReports.execute.RoutingApplication']} :"/> <ice:selectOneMenu id="routingApplicationsID" value="#{statisticsReportsBean.reportParams['routingApplicationsID']}" styleClass="em20d7" partialSubmit="true"> <f:selectItems value="#{routingApplicationsBean.selectItems}"/> </ice:selectOneMenu> <ice:message for="routingApplicationsID"/> |
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Service Level Threshold Yellow | At which threshold are cells stained yellow | |
<ice:outputText value="#{loginBean.shortTexts['StatisticsReports.execute.ServiceLevelThresholdYellow']} :"/> <ice:selectOneMenu id="serviceLevelThresholdYellow" value="#{statisticsReportsBean.reportParams['serviceLevelThresholdYellow']}" required="true" styleClass="em20d7" partialSubmit="true"> <f:selectItems value="#{selectItemsBean.selectItems0to100}"/> </ice:selectOneMenu> <ice:message for="serviceLevelThresholdYellow"/> |
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Service Level Threshold Green | At what threshold are cells stained green | |
<ice:outputText value="#{loginBean.shortTexts['StatisticsReports.execute.ServiceLevelThresholdGreen']} :"/> <ice:selectOneMenu id="serviceLevelThresholdGreen" value="#{statisticsReportsBean.reportParams['serviceLevelThresholdGreen']}" required="true" styleClass="em20d7" partialSubmit="true"> <f:selectItems value="#{selectItemsBean.selectItems0to100}"/> </ice:selectOneMenu> <ice:message for="serviceLevelThresholdGreen"/> |
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Servicelevel Time1 | Service Level Threshold 1 (s) | |
<ice:outputText value="#{loginBean.shortTexts['StatisticsReports.execute.ServiceLevelSeconds1']} :"/> <ice:selectOneMenu id="serviceLevelSeconds1" value="#{statisticsReportsBean.reportParams['serviceLevelSeconds1']}" required="true" styleClass="em20d7" partialSubmit="true"> <f:selectItems value="#{selectItemsBean.selectItems0to120}"/> </ice:selectOneMenu> <ice:message for="serviceLevelSeconds1"/> |
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Servicelevel Time2 | Service Level Threshold 2 (s) | |
<ice:outputText value="#{loginBean.shortTexts['StatisticsReports.execute.ServiceLevelSeconds2']} :"/> <ice:selectOneMenu id="serviceLevelSeconds2" value="#{statisticsReportsBean.reportParams['serviceLevelSeconds2']}" required="true" styleClass="em20d7" partialSubmit="true"> <f:selectItems value="#{selectItemsBean.selectItems0to120}"/> </ice:selectOneMenu> <ice:message for="serviceLevelSeconds2"/> |
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Servicelevel Time3 | Service Level Threshold 3 (s) | |
<ice:outputText value="#{loginBean.shortTexts['StatisticsReports.execute.ServiceLevelSeconds3']} :"/> <ice:selectOneMenu id="serviceLevelSeconds3" value="#{statisticsReportsBean.reportParams['serviceLevelSeconds3']}" required="true" styleClass="em20d7" partialSubmit="true"> <f:selectItems value="#{selectItemsBean.selectItems0to120}"/> </ice:selectOneMenu> <ice:message for="serviceLevelSeconds3"/> |
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Service Number (Single Choice) | Selection of a Service Number | |
<ice:outputText value="#{messages['StatisticsReports.execute.ServiceNumbersID']} :"/> <ice:selectOneMenu id="serviceNumbersID" value="#{statisticsReportsBean.reportParams['serviceNumbersID']}" styleClass="em20d7" partialSubmit="true"> <f:selectItems value="#{serviceNumbersBean.selectItems}"/> </ice:selectOneMenu> <ice:message for="serviceNumbersID"/> |
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Service Number (multiple selection) | Selection of multiple service Numbers
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<ice:outputText value="#{messages['StatisticsReports.execute.ServiceNumbersID']} :"/> <jt:dualList sorted="true" id="serviceNumbersIds" value="#{statisticsReportsBean.reportParams['serviceNumbersIds']}" width="300px" height="100px" available="#{messages['Common.Duallist.Available']}" selected="#{messages['Common.Duallist.Selected']}" source="#{serviceNumbersBean.selectItemsList}"/> <ice:message for="serviceNumbersIds"/> |
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Transaction-Codes | Selection of one or more transaction codes | |
<ice:outputText value="#{acdclientmessages['StatisticsReports.execute.AcdCallMarkers']} :"/> <jt:dualList sorted="true" id="acdCallMarkersIds" value="#{statisticsReportsBean.reportParams['acdCallMarkersIds']}" width="200px" height="100px" available="#{messages['Common.Duallist.Available']}" selected="#{messages['Common.Duallist.Selected']}" source="#{acdCallMarkersBean.selectItemsForReports}"/> <ice:message for="acdCallMarkersIds"/> |
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