Introduction

Have you ever wondered what the announcement type "prompt recording by telephone" is good for?

Announcements of this type can be updated over a telephone or can be adapted as required, for example for fault announcements. See - Prompt Types

Create a Prompt

An announcement of this type is created as follows:

It is important that the announcement is never empty before it is overwritten or updated for the first time.

To make it easier for the employees to record the announcement, consider the following example IVR program:

How does it work?

The first object contains a simple greeting that prompts the caller to record a new greeting and could look like this:

The next object is for the recording itself and could look like this:

After recording, it is saved in the next object. The settings are important and ensure that the prompt is overwritten:

In order to check the quality of the freshly recorded prompt, we play it again:

Finally, assign this routing application to a service number.

We wish you good luck building the application!