Supervisor - Header Settings
The Supervisor - Media Events are influenced by the settings Statistic since. All other fields in the Header Settings don’t have any influence.
Media Types
1 | Voice Mail |
2 | Fax |
3 | Callback |
4 | SMS |
5 |
Media Status
0 | New in the system |
1 | Is distributed |
2 | Is distributed per SMTP |
10 | Is distributed to the agent |
20 | New for the Agent |
30 | Seen by Agent |
99 | Done |
100 | Error |
Supervisor - Media Events
Caption | Meaning | Meaning Totals |
|---|---|---|
Distribute | The number of media in the status “Is distributed”, “Is distributed per SMTP” or “Is distributed to the agent”. | The sum of column “Distribute”. |
New Agent | The number of media in the status “New Agent”. | The sum of column “New Agent” |
Seen Agent | The number of media in the status “Seen Agent”. | The sum of column “Seen Agent”. |
Error | The number of media in the status “Error”. | The sum of column “Error” |
Done | The number of media in the status “Done”. | The sum of column “Done”. |