| Table of Contents |
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| maxLevel | 2 |
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| outline | true |
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| type | flat |
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DescriptionThis report contains data - presented individually per agent - for inbound calls to, and outbound calls from the selected agents over the time period chosen. This report is optimised for the following output formats: | Status |
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| subtle | true |
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| colour | Red |
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| title | PDF |
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| Status |
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| subtle | true |
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| colour | Blue |
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| title | HTML |
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ColumnsThe following columns are provided. LegendACD Calls - Total| Include+ |
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| scrollEditorUrl | https://wiki.jtel.de/display/JPW/B+-+AcdGetACDCalls_Agent |
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| spaceKey | JPW |
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| scrollEditorDisplayTitle | B - AcdGetACDCalls_Agent |
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| scrollPageId | 2D881E6B017831DD03AB12E43A1E56CA |
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ACD Calls - Taken| Include+ |
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| scrollEditorUrl | https://wiki.jtel.de/display/JPW/B+-+AcdGetACDTakenCalls_Agent |
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| spaceKey | JPW |
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| scrollEditorDisplayTitle | B - AcdGetACDTakenCalls_Agent |
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| scrollPageId | 2D881E6B017831DE8CE643730FF4CB0A |
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ACD Calls - Ø Duration| Include+ |
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| scrollEditorUrl | https://wiki.jtel.de/display/JPW/B+-+AcdGetACDCallsDurationAvg_Agent |
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| spaceKey | JPW |
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| scrollEditorDisplayTitle | B - AcdGetACDCallsDurationAvg_Agent |
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| scrollPageId | 2D881E6B017831E29E18AE7A14816756 |
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ACD Calls - Total Duration| Include+ |
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| scrollEditorUrl | https://wiki.jtel.de/display/JPW/B+-+AcdGetACDCallsDuration_Agent |
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| spaceKey | JPW |
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| scrollEditorDisplayTitle | B - AcdGetACDCallsDuration_Agent |
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| scrollPageId | 2D881E6B017831E06DEE648C72E366CE |
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ACD Outdial Calls - Total| Include+ |
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| scrollEditorUrl | https://wiki.jtel.de/display/JPW/B+-+AcdGetACDOutdialCalls_Agent |
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| spaceKey | JPW |
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| scrollEditorDisplayTitle | B - AcdGetACDOutdialCalls_Agent |
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| scrollPageId | 2D881E6B017831E3BB89DF63728AD4FC |
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ACD Outdial Calls - Taken| Include+ |
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| scrollEditorUrl | https://wiki.jtel.de/display/JPW/B+-+AcdGetACDOutdialTakenCalls_Agent |
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| spaceKey | JPW |
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| scrollEditorDisplayTitle | B - AcdGetACDOutdialTakenCalls_Agent |
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| scrollPageId | 2D881E6B017831E4E9752970344A2D3E |
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ACD Outdial Calls - Ø Duration| Include+ |
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| scrollEditorUrl | https://wiki.jtel.de/display/JPW/B+-+AcdGetACDOutdialCallsDurationAvg_Agent |
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| spaceKey | JPW |
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| scrollEditorDisplayTitle | B - AcdGetACDOutdialCallsDurationAvg_Agent |
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| scrollPageId | 2D881E6B017831E6D54D319B7853A2B4 |
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ACD Outdial Calls - Total Duration| Include+ |
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| scrollEditorUrl | https://wiki.jtel.de/display/JPW/B+-+AcdGetACDOutdialCallsDuration_Agent |
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| spaceKey | JPW |
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| scrollEditorDisplayTitle | B - AcdGetACDOutdialCallsDuration_Agent |
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| scrollPageId | 2D881E6B017831E5DAC668317C54C5BB |
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ACD Transfer Calls - Total| Include+ |
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| scrollEditorUrl | https://wiki.jtel.de/display/JPW/B+-+AcdGetACDTransferAgentCalls_Agent |
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| spaceKey | JPW |
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| scrollEditorDisplayTitle | B - AcdGetACDTransferAgentCalls_Agent |
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| scrollPageId | 2D881E6B017831E7B29559B352A8EC2F |
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ACD Transfer Calls - Taken| Include+ |
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| scrollEditorUrl | https://wiki.jtel.de/display/JPW/B+-+AcdGetACDTransferAgentTakenCalls_Agent |
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| spaceKey | JPW |
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| scrollEditorDisplayTitle | B - AcdGetACDTransferAgentTakenCalls_Agent |
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| scrollPageId | 2D881E6B017831F31192CC5E6A626C3E |
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ACD Transfer Calls - Ø Duration| Include+ |
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| scrollEditorUrl | https://wiki.jtel.de/display/JPW/B+-+AcdGetACDTransferAgentCallsDurationAvg_Agent |
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| spaceKey | JPW |
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| scrollEditorDisplayTitle | B - AcdGetACDTransferAgentCallsDurationAvg_Agent |
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| scrollPageId | 2D881E6B017831F57BFB621144EDDB17 |
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ACD Transfer Calls - Total Duration| Include+ |
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| scrollEditorUrl | https://wiki.jtel.de/display/JPW/B+-+AcdGetACDTransferAgentCallsDuration_Agent |
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| spaceKey | JPW |
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| scrollEditorDisplayTitle | B - AcdGetACDTransferAgentCallsDuration_Agent |
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| scrollPageId | 2D881E6B017831F410F045CF4E68EB93 |
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ACD Post Calls - Total| Include+ |
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| scrollEditorUrl | https://wiki.jtel.de/display/JPW/B+-+AcdGetPostCalls_Agent |
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| spaceKey | JPW |
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| scrollEditorDisplayTitle | B - AcdGetPostCalls_Agent |
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| scrollPageId | 2D881E6B017831F7518DF9900D99B0E9 |
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ACD Post Calls - Taken| Include+ |
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| scrollEditorUrl | https://wiki.jtel.de/display/JPW/B+-+AcdGetPostTakenCalls_Agent |
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| spaceKey | JPW |
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| scrollEditorDisplayTitle | B - AcdGetPostTakenCalls_Agent |
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| scrollPageId | 2D881E6B017831F897577C0C246A0138 |
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ACD Post Calls - Ø Duration| Include+ |
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| scrollEditorUrl | https://wiki.jtel.de/display/JPW/B+-+AcdGetPostCallDurationAvg_Agent |
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| spaceKey | JPW |
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| scrollEditorDisplayTitle | B - AcdGetPostCallDurationAvg_Agent |
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| scrollPageId | 2D881E6B017831FFA21991B52460FA00 |
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ACD Post Calls - Total Duration| Include+ |
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| scrollEditorUrl | https://wiki.jtel.de/display/JPW/B+-+AcdGetPostCallDuration_Agent |
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| spaceKey | JPW |
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| scrollEditorDisplayTitle | B - AcdGetPostCallDuration_Agent |
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| scrollPageId | 2D881E6B017831FBA76EBB920C0A43ED |
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| Table of Contents |
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| maxLevel | 2 |
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| outline | true |
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| type | flat |
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