Description

This report contains data - presented individually per agent - for inbound calls to, and outbound calls from the selected agents over the time period chosen.

Sample Execution (Input) → Sample Report (Output)

Selection

ParameterExplanationRelease
Outbound Destinations to Exclude

A comma separated list of destinations can be provided to the report, to exclude certain outbound destinations from the "outbound" columns provided below.

If not specified, the report includes all outbound calls.

If provided, the report excludes all destinations which start with any of the provided values in the comma separated parameter.

For example:

  • 49894614950 ← would exclude all calls made to jtel GmbH, Munich
  • 49,41,43 ← would exclude all calls made to destinations in Germany, Switzerland and Austria

Columns

The following columns are provided.

Legend

Table

Alias

StatisticsPartB (See also Table Reference - StatisticsPartB (B) )

b

ACD Calls - Total

ACD Calls - Taken

ACD Calls - Ø Duration

ACD Calls - Total Duration

ACD Outdial Calls - Total

ACD Outdial Calls - Taken

ACD Outdial Calls - Ø Duration

ACD Outdial Calls - Total Duration

ACD Transfer Calls - Total

ACD Transfer Calls - Taken

ACD Transfer Calls - Ø Duration

ACD Transfer Calls - Total Duration

ACD Post Calls - Total

ACD Post Calls - Taken

ACD Post Calls - Ø Duration

ACD Post Calls - Total Duration