This report contains data - presented individually per agent - for inbound calls to, and outbound calls from the selected agents over the time period chosen.
Parameter | Explanation | Release |
---|---|---|
Outbound Destinations to Exclude | A comma separated list of destinations can be provided to the report, to exclude certain outbound destinations from the "outbound" columns provided below. If not specified, the report includes all outbound calls. If provided, the report excludes all destinations which start with any of the provided values in the comma separated parameter. For example:
|
The following columns are provided.
Table | Alias |
---|---|
StatisticsPartB (See also Table Reference - StatisticsPartB (B) ) | b |