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DescriptionThis report contains aggregated data for inbound and outbound calls to the selected service numbers over the time period and granularity chosen. Data is grouped per selected IVR statistics markers then per granularity and not presented individually per IVR statistics marker or per service number. This report is optimised for the following output formats: | Status |
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| subtle | true |
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| colour | Red |
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| title | PDF |
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| Status |
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| subtle | true |
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| colour | Blue |
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| title | HTML |
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ColumnsThe following columns are provided. LegendCallsAcdGetIvrStatisticsMarkers_CountCalls | Criteria Used | Description |
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| COUNT( a.ID ) | Total number of inbound and outbound calls made in the ACD system via the selected service number within a particular time stamp. |
ConnectedAcdGetIvrStatisticsMarkers_CountCallsAgents | Criteria Used | Description |
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COUNT( DISTINCT( a.ID ) ) acdb.dtAgentConnect IS NOT NULL | Total number of inbound and outbound calls made in the ACD system via the selected service number within a particular time stamp and which were successfully connected to the destination. |
Percent| This column is calculated as follows: |
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| Connected * 100 / Calls |
Call MarkerAcdGetIvrStatisticsMarkers_Count | Criteria Used | Description |
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| COUNT( ivr.ID ) | Total number of inbound and outbound calls made in the ACD system via the selected service number within a particular time stamp. |
Percent| This column is calculated as follows: |
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| Call Marker * 100 / Calls |
0 - 9AcdGetIvrStatisticsMarkers_RatingValue MinimumAcdGetIvrStatisticsMarkers_RatingMin MaximumAcdGetIvrStatisticsMarkers_RatingMax TotalAcdGetIvrStatisticsMarkers_RatingTotal Average| This column is calculated as follows: |
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| Total * 100 / Call Marker |
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