Description
This report contains aggregated data for inbound and outbound calls to the selected service numbers over the time period and granularity chosen. Data is grouped per selected IVR statistics markers then per granularity and not presented individually per IVR statistics marker or per service number.
Sample Execution (Input) → Sample Report (Output)
This report is optimised for the following output formats: PDFHTML
Columns
The following columns are provided.
Calls
AcdGetIvrStatisticsMarkers_CountCalls
Connected
AcdGetIvrStatisticsMarkers_CountCallsAgents
Percent
| This column is calculated as follows: |
|---|
| Connected * 100 / Calls |
Call Marker
AcdGetIvrStatisticsMarkers_Count
Percent
| This column is calculated as follows: |
|---|
| Call Marker * 100 / Calls |
0 - 9
AcdGetIvrStatisticsMarkers_RatingValue
Minimum
AcdGetIvrStatisticsMarkers_RatingMin
Maximum
AcdGetIvrStatisticsMarkers_RatingMax
Total
AcdGetIvrStatisticsMarkers_RatingTotal
Average
| This column is calculated as follows: |
|---|
| Total * 100 / Call Marker |