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Description

This report contains aggregated data for inbound and outbound calls to the selected service numbers over the time period and granularity chosen. Data is grouped per selected IVR statistics markers then per granularity and not presented individually per IVR statistics marker or per service number.

Sample Execution (Input) → Sample Report (Output)

This report is optimised for the following output formats:

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Columns

The following columns are provided.

Calls

AcdGetIvrStatisticsMarkers_CountCalls

Connected

AcdGetIvrStatisticsMarkers_CountCallsAgents

Percent

This column is calculated as follows:
Connected * 100 / Calls

Call Marker

AcdGetIvrStatisticsMarkers_Count

Percent

This column is calculated as follows:
Call Marker * 100 / Calls

0 - 9

AcdGetIvrStatisticsMarkers_RatingValue

Minimum

AcdGetIvrStatisticsMarkers_RatingMin

Maximum

AcdGetIvrStatisticsMarkers_RatingMax

Total

AcdGetIvrStatisticsMarkers_RatingTotal

Average

This column is calculated as follows:
Total  * 100 / Call Marker

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