Call Center
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Adapter Definition File
To integrate the jtel Micro-Client into the SalesForce installation, a Call Center Adapter Definition file must be supplied.
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Save the file to the local disk.
Import Adapter to SalesForce
Select Setup on the top right.
In the quick search field type in "call", and select the option "Call Centers".
In the following screen, select "Continue".
In the next screen, select "Import".
Then select "Choose File", select the file, and import it.
In the following screen, select "Manage Call Center Users":
