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Call Center Configuration File

To integrate the jtel Micro-Client into the SalesForce installation, a Call Center Adapter Definition file must be supplied. 

This file must be modified, to correspond to the actual jtel Installation being used.

Here is an example File:

jtel SalesForce Call Center Adapter Definition File
<callCenter>
	<section sortOrder="0" name="reqGeneralInfo" label="General Information">
		<item sortOrder="0" name="reqInternalName" label="InternalNameAAA">jtelACDAdapter</item>
		<item sortOrder="1" name="reqDisplayName" label="Display Name">jtel ACD SalesForce Adapter</item>
		<item sortOrder="2" name="reqAdapterUrl" label="CTI Adapter URL">http://jtel-server/CarrierPortal/micrologin/reseller-uid/client-uid</item>
		<item sortOrder="3" name="reqUseApi" label="Use CTI API">true</item>
		<item sortOrder="4" name="reqSoftphoneHeight" label="Softphone Height">650</item>
		<item sortOrder="5" name="reqSoftphoneWidth" label="Softphone Width">200</item>
	</section>
	<section sortOrder="1" name="reqDialingOptions" label="Dialing Options">
		<item sortOrder="0" name="reqOutsidePrefix" label="Outside Prefix"></item>
		<item sortOrder="1" name="reqLongDistPrefix" label="Long Distance Prefix">0</item>
		<item sortOrder="2" name="reqInternationalPrefix" label="International Prefix">00</item>
	</section>
</callCenter>

The CTI Adapter URL must be modified. The parameters:

  • jtel-server
  • reseller-uid
  • client-uid

must be specified.

Save the file to the local disk.

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