Call Center Configuration File
To integrate the jtel Micro-Client into the SalesForce installation, a Call Center Adapter Definition file must be supplied.
This file must be modified, to correspond to the actual jtel Installation being used.
Here is an example File:
jtel SalesForce Call Center Adapter Definition File
<callCenter> <section sortOrder="0" name="reqGeneralInfo" label="General Information"> <item sortOrder="0" name="reqInternalName" label="InternalNameAAA">jtelACDAdapter</item> <item sortOrder="1" name="reqDisplayName" label="Display Name">jtel ACD SalesForce Adapter</item> <item sortOrder="2" name="reqAdapterUrl" label="CTI Adapter URL">http://jtel-server/CarrierPortal/micrologin/reseller-uid/client-uid</item> <item sortOrder="3" name="reqUseApi" label="Use CTI API">true</item> <item sortOrder="4" name="reqSoftphoneHeight" label="Softphone Height">650</item> <item sortOrder="5" name="reqSoftphoneWidth" label="Softphone Width">200</item> </section> <section sortOrder="1" name="reqDialingOptions" label="Dialing Options"> <item sortOrder="0" name="reqOutsidePrefix" label="Outside Prefix"></item> <item sortOrder="1" name="reqLongDistPrefix" label="Long Distance Prefix">0</item> <item sortOrder="2" name="reqInternationalPrefix" label="International Prefix">00</item> </section> </callCenter>
The CTI Adapter URL must be modified. The parameters:
- jtel-server
- reseller-uid
- client-uid
must be specified.
Save the file to the local disk.